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How to raise a claim
Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...
A Guide to Peak 2023 - FAQ
Fulfilment Process Background Information Every November and December, e-commerce sales reach their peak, driven significantly by Christmas shopping and marked by retail events like Black Friday and Cyber Week. The Q4 consistently brings a range of ...
When will my products be booked in by the warehouse?
We know that sellers want their products booked in as soon as possible, so they can start selling or clearing any backorders. We are working as fast as we can to book in your products. Our SLA to book in products is 2 working days upon receipt by the ...
Invoicing
How often do we send out invoices? We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month. How to view your invoice? When we generate the invoice we ...
Payments
Payment FAQ What payment options does Bezos offer? Bezos uses Direct Debit for collection of outstanding invoices. If you are unable to set up a Direct Debit, please contact finance@bezos.ai to discuss alternative payment options. What are Bezos' ...