Recent Articles
Warehouse ASN Self-Service
We at Bezos partner with a variety of warehouses who manage stock. When stock is to be inbounded, our system creates an Advance Shipment Notification, or ASN. Our warehouse partners require advance notice of shipments, particularly for large ...
General Terms & Conditions
Description: You can find our general terms and conditions in this link.
Using your own shipping label
Order Journey Can I use my own shipping labels? In specific circumstances you can use your own shipping labels, only when pre-agreed with your account manager How do I use my own shipping labels? Steps: Go to Seller Portal>Orders>Create Order Select ...
A Guide to Peak 2024 - FAQ
Background Information Every November and December, e-commerce sales reach their peak, driven significantly by Christmas shopping and marked by retail events like Black Friday and Cyber Monday. The Peak Season will begin on November 11, 2024 and ...
How to create a B2B order
Create the order in the Seller Portal Steps: Log into Seller Portal Create a manual order in Seller Portal Manually name the order containing the following format: [Your 3 letter code]-B2B-[your internal reference] For example, if you 3 letter code ...
Popular Articles
How to raise a claim
Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...
When will my products be booked in by the warehouse?
We know that sellers want their products booked in as soon as possible, so they can start selling or clearing any backorders. We are working as fast as we can to book in your products. Our SLA to book in products is 2 working days upon receipt by the ...
Invoicing
How often do we send out invoices? We aim to send out invoices within 10 working days after the month ended. You can receive your invoice anytime between the 1st and the 14th of the month. For example, invoices for October, will be sent out between ...
Payments
Payment FAQ What payment options does Bezos offer? Bezos uses Direct Debit for collection of outstanding invoices. If you are unable to set up a Direct Debit, please contact finance@bezos.ai to discuss alternative payment options. What are Bezos' ...
How to add new products to Bezos?
Order Journey Quick Guide: To upload new products to the Seller Portal, follow this easy steps: 1. Go to Inventory Summary Page 2. Click "Import Products +" 3. Download Product Upload Template 4. Fill out Product Template according to the field ...