How do I cancel an order?

How do I cancel an order?

Bezos sellers can automatically cancel orders that have not been sent to the warehouse. If an order has been sent to the warehouse, Bezos sellers can request a cancellation through the seller portal and the Bezos Ops team will see if the order can still be cancelled.



Instructions:

Follow these steps to cancel an order:


1. Go to the Orders details page of the order you want cancel in your Bezos Seller Portal



2. In the top right corner click the “Cancel Order” button.


If the order has been despatched the “Cancel Order” button will be greyed out and we are unfortunately unable to cancel the order.




3. If the order hasn’t been sent to the warehouse then you will be presented with a pop-up that informs you that your order has been successfully cancelled.


Note: it will take a few minutes for the status on the order summary to update



4. If the order has been sent to the warehouse then you will be presented with a pop-up that informs you that you can request a cancellation.


Once you request a cancellation, a request will be raised with the warehouse team to see if the order can be cancelled. You will be notified of the outcome of the cancellation.


Note: if an order has been despatched then you cannot request a cancellation.




Why sometimes we can't cancel/modify orders?

When an order is sent to the warehouse, and the products haven't been picked and packed, we are able to cancel/modify it. However, sometimes the order has been already packed and placed in the courier collection area and that is why we are unable to make any changes to the order.

Below you can see a picture of how orders usually look when they are ready to be collected by the courier.




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