How do I generate a return label?

How do I generate a return label?

    Overview

    Sellers can create InPost labels through the seller portal if there orders are being shipped from UK-OGDBD2, for all other warehouses please email support@bezos.ai and a member of the team will be able to provide a label.

    InPost operates with a large network of lockers in the UK which are available to customers 24/7. They can typically be found outside supermarkets, train stations, convenience stores and petrol stations. All lockers are robust, provided with 3 CCTV cameras and LED lighting. Find the nearest locker here.

    Locker Dimensions:

    Locker sizes (length x width x height) in cm:

    - Small (A): 64 x 38 x 8

    - Medium (B): 64 x 38 x 19

    - Large (C ): 64 x 38 x 41


    Maximum weight:

    15 kg 


    Return time:

    Approximately 3-5 business days

    How do I generate a label?

    Bezos sellers can generate return labels for orders through the seller portal for the following warehouses:


    • UK-OGDBD2


    For all other warehouses please email support@bezos.ai and a member of our team will be able to arrange an alternative label.


    If the item being returned is greater than 15KG or has dimensions greater than 64 x 38 x 41cm please email support@bezos.ai and a member of our team will be able to arrange an alternative label.


    Instructions


    1. Log in to your Seller Portal

    2. Select "Orders" on the top left side

    3. Click the three dots and then click "View Order Details" for the order you want the return label

    4. In the top right corner click “Generate Return Label”

    5. Then, select the SKUs that are going to be returned and click confirm

    6. The return label will now be able to be generated and download

    7. Send to your customer the downloaded PDF file to print and attach to the parcel, and  this link to find their nearest drop off point






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