How do I generate a return label?
Sellers can create InPost labels through the seller portal if there orders are being shipped from UK-OGDBD2, for all other warehouses please email firstname.lastname@example.org and a member of the team will be able to provide a label.
InPost operates with a large network of lockers in the UK which are available to customers 24/7. They can typically be found outside supermarkets, train stations, convenience stores and petrol stations. All lockers are robust, provided with 3 CCTV cameras and LED lighting. Find the nearest locker here.
Locker sizes (length x width x height) in cm:
- Small (A): 64 x 38 x 8
- Medium (B): 64 x 38 x 19
- Large (C ): 64 x 38 x 41
Approximately 3-5 business days
How do I generate a label?
Bezos sellers can generate return labels for orders through the seller portal for the following warehouses:
For all other warehouses please email email@example.com and a member of our team will be able to arrange an alternative label.
If the item being returned is greater than 15KG or has dimensions greater than 64 x 38 x 41cm please email firstname.lastname@example.org and a member of our team will be able to arrange an alternative label.
Log in to your Seller Portal
Select "Orders" on the top left side
Click the three dots and then click "View Order Details" for the order you want the return label
In the top right corner click “Generate Return Label”
Then, select the SKUs that are going to be returned and click confirm
The return label will now be able to be generated and download
Send to your customer the downloaded PDF file to print and attach to the parcel, and this link to find their nearest drop off point
How to Generate Carton Labels
To send stock to our warehouse, all cartons must be labelled appropriately so they can easily be identified and the booking in process is streamlined. If your cartons have no labels on them, the Bezos platform can help you generate these carton ...
How to track an order?
What do carrier statuses mean? How do I track my order: You are able to track the order from the orders summary page in your Seller Portal by checking the ‘Courier Status’ column. As well as this you can click on the three dots and click “view ...
What is a "Not Scanned" order?
An order is considered "Not Scanned" if the order has been despatched by the warehouse but has not been scanned by the carrier within 3 days after despatch. How can I recognise a not scanned order? Not scanned orders have only one entry on their ...
What reporting is available, and how do I use it?
What reporting is available, and how do I use it? Available Reports: Report Name Description Orders - All Orders This is a report of all your orders for the given time range. Returns - All Returns This is a report of all your returns for the given ...
How often do we send out invoices? We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month. We aim to move to a weekly invoicing cycle by the end of ...