How to report a mispick
2. Go to "Orders"
3. Search the order number
4. Select "View Order Details"
5. Click on "Report Mispick" and follow the process as shown
Order Journey
What is a mispick?
Unfortunately, mistakes can happen, and sometimes the wrong item or quantity of an item is selected for an order. This is called a mispick.
If you experience a mispick, please follow the steps as shown below, and we will promptly investigate and resolve the issue, and take steps to prevent it from happening again in the future.
How can I report a mispick?
Report your mispick through the seller portal: this provides us with all the required documents and information to resolve the issue.
Steps:
- Login to Seller Portal.
- Go to "Orders" from the menu bar on the left side of your screen.
- Search the order in the search bar and click on the three green dots. Then, go to "View Order Details".
- Select "MORE ACTIONS" and then "REPORT MISPICK" button and follow the steps on the screen as they appear.
What happens when a mispick is reported?
We will initiate an investigation with our warehouse team. Our team will check the stock levels on the system and compare them to the physical stock to identify any discrepancies. We will also review the order's history and dispatch note to determine if there was an error in the process.
Once we confirm the mispick, we will issue a free-of-charge replacement to ensure that your customer receives the correct item as soon as possible. In the event that we need to return an item, we will provide a free-of-charge return label to make the process as seamless as possible for you and your customer.
If you have any questions or concerns about mispicks or any other aspect of our fulfillment services, please do not hesitate to contact support@bezos.ai.
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