How to split an order in Seller Portal
Order Journey
Quick Guide
To split an order, follow the steps below:
1. Login to Seller Portal
2. Go to "Orders" from the menu bar on the left side
4. Select the order and go to "View Order Details"
3. Select "Split Order" on the top right corner
Warning: The "Split Order" option is only available for orders that are On Back Order and have at least one unit allocated.
What does it mean to split an order?
The split option is available only for On Back Orders. When you have a back order that has multiple SKUs but only some of them have no allocated stock, you can select the split option. When splitting an on back order, a copy will be created with just the items that had allocated stock. That will separate SKUs out of stock from the original order, allowing it to be fulfilled while the rest of the order will remain on back order
1. How to find the order you want to split
Editing the order in your Bezos Seller Portal allows you to bypass the marketplace and/or listing tool in order to fulfil an order through Bezos and save your time on reentering all details.
Steps:
1. In the Bezos Seller Portal, select the "Orders" item from the sidebar.
2. Paste the order number which you want to replace into "Search" bar.
2. How to split the order?
Steps:
1. Click on three dots "View order details", after this you will be redirected to the next window
2. More Actions>Split Order
The order with allocated stock will be fulfilled and the order with unallocated stock will remain on back order
3. How to automatically split orders
You can automatically split orders through the following steps:
- Go to Settings>Order Management
- Tick the box next to "Automatically partially despatch orders"
If you have any questions and require assistance, please don't hesitate to contact our support team here.
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