Despatch Policy and cut-off time

Despatch Policy and cut-off time

Description:

The purpose of this article is to show the sellers the cut-off time of our warehouses and policies related to despatching orders.

Cut-off time

Warehouse
UK-OCFSN5
UK-OGDBD2
UK-DHLNN6
UK-CLOPO1
DE-DAT90574
Cut-off time14:00
12:00
21:00
15:00
11:00
*Note that the time zone is in London, UK (GMT+1)


There is a 15-30 min delay between the time the order is placed on your sales channel and the time the order is imported into the Bezos system.

Manual orders

If you upload manual orders, the despatch policy will apply differently based on the table below:

Number of Orders
Upload Time
0 - 10
2 hours before cutoff  for same day despatch
10 +
10 hours before cutoff for same day despatch

Orders on OnBackOrder status
‚Äč
If you have more than 10 orders that are waiting for stock to arrive at the warehouse, please be aware that we will do our best efforts to despatch all orders on the same day, however, this is not guaranteed. 


    • Related Articles

    • What is a "Not Scanned" order?

      An order is considered "Not Scanned" if the order has been despatched by the warehouse but has not been scanned by the carrier within 3 days after despatch. How can I recognise a not scanned order? Not scanned orders have only one entry on their ...
    • A Guide to Peak 2022 - FAQ

      Every year e-commerce sales are at an all-time high during November and December. This is largely driven by Christmas shopping, alongside retail events such as Black Friday and Cyber week. Q4 always presents a variety of challenges for eCommerce ...
    • What reporting is available, and how do I use it?

      What reporting is available, and how do I use it? Available Reports: Report Name Description Orders - All Orders This is a report of all your orders for the given time range. Returns - All Returns This is a report of all your returns for the given ...
    • Pricing FAQ

      Charge Type Charge Explained Charge reasoning Goods In Bezos will charge you for Goods In when you send stock to our warehouse. We can receive your product in containers and pallets. A pallet will contain multiple cartons which will contain your ...
    • How to Create an Advanced Shipment Notification (ASN)

      The purpose behind an Advanced Shipment Notification (ASN) is to inform Bezos and the warehouse team that you are sending stock. It is very important to follow the steps below carefully to ensure your stock is booked in correctly and on time. Our ...