Invoice FAQ

Invoice FAQ

How often do we send out invoices?

We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month. We aim to move to a weekly invoicing cycle by the end of the year, which would mean invoices will be sent out at the end of every week.

Why might you not receive an invoice?

If an invoice is under £1 we will not generate an invoice for this month so you will be charged for the month. If you think you should have received an invoice and have not please contact us at .

How to view your invoice?

When we generate the invoice we will send an email to you containing the invoice and all relevant attachments. You can also log on to the Seller portal and view your recent invoices.

I have a problem with the invoice. What should I do?

If you notice anything incorrect on your invoice please contact us at and we will look into any concerns you may have. If an issue is found we will create a credit note for the value of the issue that will be taken off the next invoice.

Why are shipping prices missing from my invoice?

When we invoice you at the start of the month some of the shipping prices are still being calculated. Which means that we will include the price that has not been calculated in next month's invoice.

What do the codes at the end of order numbers mean?

FOC: Free of charge. Which means that we won’t charge you for the fulfilment of the order or the delivery of the order.

CC: Courier Claim. Which means the warehouse has filed a counterclaim for the order.

FD: Free delivery. Which means that we won’t charge you for the delivery of the order but we will charge you for the fulfilment of the order.

FF: Free fulfilment. Which means that we won’t charge you for the fulfilment of the order but we will charge you for the delivery of the order.

NS: Not scanned. If an order has a NS code at the end we won’t charge you delivery for the original order we will only charge delivery on replacement orders.

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