How often do we send out invoices?
We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month.
How to view your invoice?
When we generate the invoice we will send an email to you containing the invoice and all relevant attachments. You can also log on to the Seller portal and view your recent invoices in the Invoices tab.
I have a problem with the invoice. What should I do?
If you notice anything incorrect on your invoice please contact us at finance@bezos.ai and we will look into any concerns you may have. If an issue is found, we will create a credit note that will automatically be applied to your next invoice.
Why are shipping prices missing from my invoice?
When we invoice you at the start of the month some of the shipping prices are still being calculated, mainly with couriers such as DHL and APC (who charge volumetrically). We will include the missing prices in the next month's invoice.
CC is Courier Claim, this means Bezos has filed a counterclaim for the order.
FD is Free delivery, this means that we won’t charge you for the delivery of the order but we will charge you for the fulfilment of the order.
FF is Free fulfilment, this means that we won’t charge you for the fulfilment of the order but we will charge you for the delivery of the order.