Support SLA during Peak 2023
Overview
We want to inform you that our SLA times for various processes will be extended during November and December.
The Peak Season will begin on October 15, 2023 and continue until January 10, 2024.
Please find the details below:
Please note that if there is no response to our emails regarding an issue (incorrect delivery information / incorrect courier / contact details / missing labels etc. ) with the order and the matter remains unresolved within 3 business days, the order will be cancelled.
If you have any questions and require assistance, please don't hesitate to contact our support team here.
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