Using your own shipping label

Using your own shipping label

Order Journey

Can I use my own shipping labels?

In specific circumstances you can use your own shipping labels, only when pre-agreed with your account manager

How do I use my own shipping labels?

Steps:
  1. Go to Seller Portal>Orders>Create Order

  2. Select "Customer Arranging Collection" as courier

  3. Add shipping label in "Additional Information:
    1. Make sure label is formatted as 6x4 inch
    2. Note: when selecting label size, currently it does not show 6x4 inch, please choose 4x8 from dropdown menu)

Note: When using your own shipping label, you need to handle everything related to collections, chipping and delivery. Unfortunately we can't help you with queries like "where is my order" or "were the orders collected by the courier".

If you have any questions and require assistance, please don't hesitate to contact our support team here.

    • Related Articles

    • How to generate a return label or arrange a collection

      Quick Guide To generate a return label, follow the steps below: 1. Login to Seller Portal 2. Select "Orders" on the top left side 3. Select the order and go to "View Order Details" 4. In the top right corner click “Generate Return Label” 5. Select ...

    • How to raise a claim

      Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...

    • A Guide to Peak 2025 - FAQ

      Peak Season Dates: 10 November 2025 – 5 January 2026 The festive Peak period is one of the busiest time of year for e-commerce. With increased order volumes and major sales events such as Black Friday and Cyber Monday, our warehouses and delivery ...

    • What is a "Not Scanned by carrier" order?

      Order Journey An order is considered "Not Scanned" if the order has been despatched by the warehouse but has not been scanned by the carrier within 3 days after despatch. How can I recognise a not scanned by carrier order? Not scanned orders have ...

    • How to create a B2B order

      Create the order in the Seller Portal Steps: Log into Seller Portal Create a manual order in Seller Portal Manually name the order containing the following format: [Your 3 letter code]-B2B-[your internal reference] For example, if you 3 letter code ...