What is an order status?

What is an order status?

Order Journey



What is an order status and how to find it?

Order statuses show the progress of your order from the moment you place the order to the front door of your customer. Statuses are tracked on an order level and can be accessed through the orders page in your seller portal.

There are two status types:
a. Warehouse Status - displays the overall order status.
b. Courier Status - tracks the order during its journey from the warehouse to the customer.

Steps: 
1. In the Bezos Seller Portal, select the "Orders" item from the sidebar.
2. Click on "Filter".
3. Choose what status you want to check and look at the appropriate column. 



What do the Warehouse statuses mean?

Standard order flow

  1. New - Order has been received by the system
  2. On Hold - You can set an order delay between order creation and the moment the order is sent to the warehouse. This allows you to edit or change orders before they move into the processed status and can no longer be edited. You can specify the time orders should be on hold in your settings.
  3. Processed - The order is sent to the warehouse and currently being picked by the team.
  4. Despatched - The order is picked, packed and the shipping label has been created and attached to the order.
  5. Delivered - The order has been successfully delivered.
Warning
Once an order is in processed status, it can no longer be cancelled or edited.
Exception status
  1. On Back Order - There are orders in the system but there is no physical stock left to fulfil the order.
  2. Fraud risk - the order was flagged as fraud risk by our system. A member of the Bezos team will get in touch with you about the order.
  3. Awaiting confirmation - Some orders may be marked to be manually confirmed by the Bezos team. All orders are confirmed before cut-off
  4. Cancelled - the order has been cancelled

What do the Courier statuses mean?

Standard order flow
  1. Info received - The courier confirmed that they have received information about your shipment but have not yet physically picked up the order from the warehouse
  2. In transit - The order has been scanned in by the courier and is in transit
  3. Out for delivery - The order is scheduled for delivery
  4. Delivered - Order successfully delivered
Alert
Untracked orders will show a reduced number of courier statuses
Exception status
  1. Failed attempt - The courier tried to deliver the parcel but could not do so because e.g. no one was home 
  2. Exception - There is an incident with the parcel and requires your attention
  3. Pending - Incorrect/incomplete recipient address or Customs invoice missing (international shipment)
  4. Expired - The shipment can no longer remain in the depot and it is returned to sender
  5. Available for pickup - The courier could not deliver the parcel and it is now available for pickup. Pickup instructions have been sent to your customer.
  6. Not Scanned - The physical parcel was never scanned into the courier network
  7. Awaiting Scan - The order has been marked as despatched by the warehouse but has not yet been scanned by the courier. The Bezos team will notify you once there is an update
  8. Lost Not Scanned - The order is marked as despatched but has not been scanned by the courier for more than 4 days.
  9. Lost In Transit - The order has entered the courier network but has not moved for more than 7 days. Please check if you can raise a claim.
  10. Customer Refused to Accept Delivery - The order was attempted to be delivered, but the recipient refused to accept delivery. The order might be held at the depot for 48h or returned. There is an extra charge for these exceptions
If you have any questions and require assistance, please don't hesitate to contact our support team here.

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