Delivery & Carriers
Using your own shipping label
Order Journey Can I use my own shipping labels? In specific circumstances you can use your own shipping labels, only when pre-agreed with your account manager How do I use my own shipping labels? Steps: Go to Seller Portal>Orders>Create Order Select ...
Courier Service Guide
Background You can find information about current courier services and choose which one to use while creating your order, etc. (it depends on the warehouse you are currently in). Courier Guide Courier service Delivery time (in business days) Track ...
Where is my order & proof of delivery (POD)
Checking the delivery status of your order To find out where your order is, simply follow these steps: Go to Seller Portal>Orders Look at the columns: Courier Service Tracking Number Courier Status In the column Courier Status you can read the status ...
How to raise a claim
Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...
What is a "Not Scanned by carrier" order?
Order Journey An order is considered "Not Scanned" if the order has been despatched by the warehouse but has not been scanned by the carrier within 3 days after despatch. How can I recognise a not scanned by carrier order? Not scanned orders have ...
Tips to Calculate DHL Express Rates
There are a few things to keep in mind when calculating DHL Express rates, see below: DHL Express rates are calculated by the greatest of volumetric weight or dead weight, see volumetric calculator here The rates shared are the base rates and are ...