Orders
How to create a B2B order
Create the order in the Seller Portal Steps: Log into Seller Portal Create a manual order in Seller Portal Manually name the order containing the following format: [Your 3 letter code]-B2B-[your internal reference] For example, if you 3 letter code ...
How to create a duplicate order
How to create a duplicate order Description: If you want to create the same order, usually the same products to the same customer, you can easily do that in the Seller Portal of Bezos.AI. Instructions: 1. Go to Orders, search for the order number 2. ...
My order did not import into Bezos (Import Errors)
Quick Guide: 1. What is an Import Error 2. Types of Import Errors and Causes 3. Fixing Raised Import Errors An import error means the order did not successfully enter the Bezos system, therefore, we will have no access to the order or its details. ...
How to create an FBA order
Create the order in the Seller Portal Steps: Log into Seller Portal Create a manual order in Seller Portal Manually name the order containing the following format: [Your 3 letter code]-FBA-[your internal reference] For example, if you 3 letter code ...
How to create a replacement order
Quick Guide To manually create a replacement order in, follow the steps below: 1. Login in Bezos Seller Portal. 2. Search for the order. 3. Click on "View order details" and "COPY" the order. 4. Check/edit shipping details. 5. Check/edit products in ...
How to manually import orders via a CSV?
Quick Guide To manually bulk import orders in Seller-Portal, follow the steps below: 1. Click "Import Orders +" 2. Download the order template 3. Fill the order template & Review 4. Upload the template For guidance on how to create a manual order ...
What is an order status?
Order Journey What is an order status and how to find it? Order statuses show the progress of your order from the moment you place the order to the front door of your customer. Statuses are tracked on an order level and can be accessed through the ...
How to Create a Manual Order
Quick Guide To manually create an order in Seller-Portal, follow the steps below: 1. Click "Create an Order+" 2. Enter shipping details 3. Add products to order 4. Add any relevant additional information 5. Review and confirm the 'Submit' For ...
How to split an order
Order Journey Quick Guide To split an order, follow the steps below: 1. Login to Seller Portal 2. Go to "Orders" from the menu bar on the left side 4. Select the order and go to "View Order Details" 3. Select "Split Order" on the top right corner ...
New orders are "on hold" - what is that and why do we do it?
Order Journey What does this feature do? We hold all new orders for one hour (unless requested otherwise - see below) once we receive them before sending the order to the warehouse to be picked and packed. If the order is received within 1 hour of ...
How to manage on backorders
Order Journey What is the "OnBackOrder" status? The order status “Onbackorder” in the Bezos system means that there is not enough stock to fulfil an order. When this happens, we will proactively notify you by email if you have selected the option ...
How to cancel an order?
Order Journey Quick Guide To cancel an order, follow these steps: 1. Login to Seller Portal. 2. Go to "Orders". 3. Then, find the order and click "View Order Details". 4. On the top side click "Cancel" if the button is available. If the "Cancel" ...
How to report a mispick
Quick Guide In case of a mispick, please follow the steps: 1. Login to Seller Portal 2. Go to "Orders" 3. Search the order number 4. Select "View Order Details" 5. Click on "Report Mispick" and follow the process as shown Order Journey What is a ...
How do I edit an order?
Order Journey Quick Guide To cancel an order, follow these steps: 1. Login to Seller Portal. 2. Go to "Orders". 3. Then, find the order and click "View Order Details". 4. On the top side click "Edit" if the button is available. 5. Make necessary ...
Despatch Policy and cut-off time
Description The purpose of this article is to show the sellers the cut-off time of our warehouses and policies related to despatching orders. Cut-off time Warehouse UK-OGDBD2 UK-OCFSN5 UK-ELOWV1 Cut-off time 12:00 14:00 14:00 *Note that the time zone ...