Where is my order & proof of delivery (POD)

Where is my order & proof of delivery (POD)

Checking the delivery status of your order

To find out where your order is, simply follow these steps:
  1. Go to Seller Portal>Orders
  2. Look at the columns:
    1. Courier Service
    2. Tracking Number
    3. Courier Status
  3. In the column Courier Status you can read the status of your delivery. To understand the meaning of each status, you can click on the "i" next to the status or read more about it in this Help Centre article.



Getting proof of delivery (POD)
To get the proof of delivery (POD), simply follow these steps:
  1. Go to Seller Portal>Orders
  2. Go to column Tracking Number
  3. Click on the tracking number
  4. This will take you to the courier tracking page where you can view the Proof of Delivery (POD) and the tracking history





If you have any questions and require assistance, please don't hesitate to contact our support team here.

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