My order did not import into Bezos (Import Errors)

My order did not import into Bezos (Import Errors)

Quick Guide:
1. What is an Import Error
2. Types of Import Errors and Causes
3. Fixing Raised Import Errors

An import error means the order did not successfully enter the Bezos system, therefore, we will have no access to the order or its details. Consequently, we are unable to make amendments or cancel these orders directly from our end. Any necessary order edits must be carried out directly from the sales channel.

1. What is an Import Error:

Order Import Errors are notifications generated by the Bezos system when it encounters issues importing orders. These issues typically arise from missing information or discrepancies in the integration points connecting Bezos to your sales channel.

2. Types of Import Errors and Causes:

      a) [ProductNotFound]: This import error occurs when the system cannot identify all SKUs within an order. This issue typically arises from a mismatch in the SKU mapping between Bezos and your sales channel. An essential integration point to consider is the SKU code on your sales channel, which should be accurately mapped on the backend to ensure seamless integration. It is crucial that any changes made to SKU codes on your sales channel are promptly communicated to us so that we can update our records accordingly.  Another potential reason for this error is when one of the products in the order does not exist within the seller portal, either as a standalone product or as a bundle. In such cases, it's necessary to complete a product template to provide the required information, you can find all relevant steps on how to upload new products by reviewing our Help Centre Article: How to add new products to Bezos?

      b) [AddressIncomplete]: This import errors occur when an order is missing a billing or shipping address. This leads to the order being unable to import into the system.

3. Fixing Raised Import Errors:

To address import errors for orders that require fulfilment by Bezos, you will need to take specific actions depending on the type of error encountered.

      a) Resolving [ProductNotFound] Errors:
  1. When you receive an email from our support team notifying you of an import error [ProductNotFound], it will include a screenshot displaying the problematic product and SKU:



  2. In response to this email, kindly provide details regarding the barcode in the Bezos system associated with this product. This information will enable our team to update the mapping for the product on the backend.
  3. Alternatively, send to support a product template with all relevant details so they can upload and the order import into the system. Please keep in mind that orders processed this way will initially be placed in an "on backorder" status until the stock has been delivered and logged into the system.
If the product in question is drop-shipped either by yourself or another partner, it's important to inform our support team about the SKU code. This allows us to include it in our "Import Error Exception List." By doing so, the system will be configured to partially import orders, containing only the components that need to be fulfilled by Bezos.

b) Resolving [AddressIncomplete] Errors:
  1. When you receive an email from our support team notifying you of an import error [AddressIncomplete], it will include a screenshot displaying the order number product and the error message.
  2. You will need to update the address in the order and make sure all relevant fields are complete
  3. The order will then import into the system. 
If you have any questions and require assistance, please don't hesitate to contact our support team here.

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