Popular Articles
How to raise a claim
Quick Guide To claim for a lost or damaged order, follow the steps below: 1. Login to Seller Portal 2. Go to "Order" from the menu bar on the left side 3. Go into the order's details, "MORE ACTIONS" 4. Click on "RAISE A CLAIM" button Warning: Ensure ...
Invoicing
How often do we send out invoices? We aim to send out invoices within 10 working days after the month ended. You can receive your invoice anytime between the 1st and the 14th of the month. For example, invoices for October, will be sent out between ...
Payments
Payment FAQ What payment options does Bezos offer? Bezos uses Direct Debit for collection of outstanding invoices. If you are unable to set up a Direct Debit, please contact finance@bezos.ai to discuss alternative payment options. What are Bezos' ...
How to add new products to Bezos?
Order Journey Quick Guide: To upload new products to the Seller Portal, follow this easy steps: 1. Go to Inventory Summary Page 2. Click "Import Products +" 3. Download Product Upload Template 4. Fill out Product Template according to the field ...
Monitoring Incoming Goods | When Will My Products Be Booked In?
Order Journey The following article provides an overview of: 1. The Seller Portal's Goods In Section 2. Delivery Status Meanings 3. Goods in SLAs 1. Seller Portal - Goods In Section: You can view the status of all your shipments to the warehouse in ...