Bezos Help Portal

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    • Popular Articles

    • How to Reprocess Orders OnBackOrder status

      Description: The order status “Onbackorder” in the Bezos system means that there is not enough stock to fulfil an order. When this happens, we will proactively reach out to you by email, please check your spam folder just in case.  There are 4 ...
    • ASN Booking-in Policy

      Please see below the SLAs for booking in stock once it has been delivered to our warehouse. Single-SKU Cartons/Pallets For new sellers, it will take up to 72 hours to book in the stock. For existing sellers, it will take up to 48 hours to book in ...
    • How to Generate Carton Labels

      To send stock to our warehouse, all cartons must be labelled appropriately so they can easily be identified and the booking in process is streamlined. If your cartons have no labels on them, the Bezos platform can help you generate these carton ...
    • What do you need to do to set up your business in France?

      What is needed from sellers to set up in France? VAT registration As a seller, you need a VAT registration in the country that your goods are stored in (in this case France) and Bezos will need to know your French VAT number.  Before 1st July 2021, ...
    • Invoice FAQ

      How often do we send out invoices? We aim to send out invoices within 10 working days of the start of the month. You can receive your invoice anytime between the 1st and the 14th of the month. We aim to move to a weekly invoicing cycle by the end of ...