A Guide to Peak 2025 - FAQ
Background Information
Peak Season Dates:
10 November 2025 – 5 January 2026
- The festive period is always the busiest time for e-commerce. With increased order volumes and nationwide sales events such as Black Friday and Cyber Monday, our warehouses and delivery partners experience higher demand.
To help you plan ahead, please review the important updates below covering service levels, delivery cut-offs, and key operational changes during Peak Season.
Preparing for Peak Season
To keep operations running smoothly:
- Send your latest sales forecasts and promotion schedules to support@bezos.ai
- Let us know in advance about any expected order spikes or B2B shipments.
- Early communication helps our teams plan warehouse resources and ensure timely fulfilment.
Goods In
During Peak, warehouses prioritise picking and packing to make sure orders are despatched on time. Please plan your inbound deliveries early.
Guidelines
Book ASNs at least 4 working days in advance.
Send single-SKU cartons wherever possible to avoid processing delays.
UK Ogden (OGD) Warehouse Restrictions
No container or large pallet deliveries between 26 November – 5 December.
No rework accepted between 17 November – 5 December.
Rework between 5 December – 5 January may take longer than usual.
Updated SLAs for goods in during peak:
*Days: Working days (Monday to Friday)
Order Processing and Order Management
Order Cancellations
- Bezos Sellers can automatically cancel orders that have not been sent to the warehouse. Please lick the link in red to learn more about order cancellation: How to cancel an order
- When an order is sent to the warehouse, and the products haven't been picked and packed, we are able to cancel/modify it. Nevertheless, it's important to note that if the order has already been packed and placed in the courier collection zone, regrettably, we cannot accommodate any alterations to the order. To find a single order among all the orders that have been marked as despatched would be like finding a needle in a haystack. We recommend informing your customers that they have the option to refuse the delivery, which will result in the order being returned to us at no cost.
Reducing Error by Using the "ON HOLD" Feature
- This feature will automatically hold all orders for e.g. 60 minutes once they have been sent to Bezos, before sending the order to the warehouse to be picked and packed. For more details and how to use the feature, please use the following link: New orders are "on hold" - what is that and why do we do it?
- You are able to customise the amount of time you want orders to be on hold, e.g. some sellers even use 12 hours to accommodate their requirements.
B2B orders
- To prioritise getting orders out to your customers all B2B orders require at least 48 hours to process. If you are aware of potential B2B orders coming up then please send over a forecast to us at support@bezos.ai so we can inform the warehouse to prepapre. Some of the warehouses will have limitations on B2B orders, these are listed here:
- UK - Active Anta (ANT): No B2B orders between 24th Novemeber till the 5th December
Warehouse Closure Dates
| | 23-Dec | 24-Dec | 25-Dec | 26-Dec | 27-Dec | 28-Dec | 29-Dec | 30-Dec | 31-Dec | 01-Jan | 02-Jan | 02-Jan | 03-Jan | 04-Jan | 05-Jan |
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | Mon | Tue | Wed | Thu | Fri | Sat | Sun | Mon |
| UK-ANT | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
| UK-ELO | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
| UK-OGD | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
UK-PKT | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
| DE-ONT | Closed from 12pm* | Closed | Closed | Closed | Closed | ||||||||||
| FR-ELO | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
NL-ECC | Closed from 12pm* | Closed | Closed | Closed from 12pm* | Closed | ||||||||||
| US-WRPNC | Closed from 12pm* | Closed | Closed from 12pm* | Closed | |||||||||||
| US-WRPCA | Closed from 12pm* | Closed | Closed from 12pm* | Closed |
* local time
Delivery: Where Is My Order?
All carriers experience heavy demand during Peak Season, which may result in extended delivery times. Carriers work on a "best effort" basis and therefore it is best to work with adjusted delivery SLAs during peak, which you can read in the table below:
*Days: Working days Monday to Friday)
View & Request Proof of Deliveries in the Seller Portal
- To find the delivery status of your orders, simply go to the orders page in Seller Portal and in the column "Courier Status" you can see the delivery status. To get a proof of delivery (POD) and detailed tracking information, simply click on the tracking numbers. You can read more about delivery status and proof of delivery in this Help Centre article.
Customer support
- Customer support SLAs are in the table below. Please note that our customer support hours of operation are 09:00am to 05:00pm UK time, from Monday to Friday. Our custom service team follows UK bank holidays, which you can find in this link. We will be closed December 25, 26 and January 1. On December 24 and 31 we will close at 12:00pm UK time.
Christmas 2025 Delivery Cut-Off Dates
The following tables show the last recommended despatch dates for orders to arrive before Christmas. These dates are based on the latest courier guidance for 2025. Please send orders earlier wherever possible.
United Kingdom
Carrier Service Level Last Recommended Ship-By Date Royal Mail 2nd Class / Signed For 17 December 2025 Royal Mail 1st Class / Tracked 24 20 December 2025 Royal Mail Special Delivery Guaranteed 23 December 2025 Parcelforce Worldwide Express 24 / Express 48 19 December 2025 DPD UK Two-Day Service 22 December 2025 DPD UK Next Day Service 23 December 2025 Yodel 48-Hour Service 19 December 2025 Yodel 24-Hour Service 22 December 2025 DHL eCommerce UK Standard Parcels 17–18 December 2025
European Union
Carrier Destination / Service Last Recommended Ship-By Date DPD Classic Germany, France, Belgium, Netherlands, Luxembourg 22–23 December 2025 DPD Classic Italy, Austria, Czech Republic, Poland, Hungary, Spain, Portugal 18–19 December 2025 DPD Classic Nordics and Baltics 18–19 December 2025 DHL Paket International Neighbouring EU (AT, BE, FR, NL, LU, CH) 19 December 2025 DHL Paket International Central EU (IT, CZ, PL, HU, SK, SI) 18 December 2025 DHL Paket International Southern & Northern EU (ES, SE, PT, IE, NO, RO, BG) 16 December 2025 GLS Europe Domestic (within country) 17 December 2025 GLS Europe Export within EU 19 December 2025
United States
Carrier Service Level Last Recommended Ship-By Date USPS Ground Advantage / First Class 17 December 2025 USPS Priority Mail 18 December 2025 USPS Priority Mail Express 20 December 2025 UPS 3-Day Select 19 December 2025 UPS 2nd Day Air 22 December 2025 UPS Next Day Air 23 December 2025 FedEx Express Saver (3-Day) 20 December 2025 FedEx 2Day 22 December 2025 FedEx Overnight / Priority Overnight 23 December 2025
International (Global Air Express)
Carrier Service Level Last Recommended Ship-By Date DHL Express Worldwide Express Air (Most Destinations) 22 December 2025 DHL Express Economy Select / eCommerce 15 December 2025 FedEx International Priority Global Express 22 December 2025 UPS Worldwide Expedited Global Air Service 19 December 2025
Note: Carriers can experience significant delays during the holiday peak season and do not guarantee on-time delivery.
Returns
Returns
During Peak Season, returns take longer to process due to increased volumes.
Standard processing time: 72 hours
Peak processing time: up to 5 working days
Important Links
Here, you'll find a list of essential instructions. Explore these links below to find answers on your questions.
Goods In / Inbound
1) How to Create an Advanced Shipment Notification (ASN)
Order Processing
Goods In / Inbound
1) How to Create an Advanced Shipment Notification (ASN)
Order Processing
1) How to Create a Manual Order?
2) How to manually import orders via a CSV?
3) How to create a replacement order?
4) How do I edit an order (including recipient details)?
5) What is an order status?
2) How to manually import orders via a CSV?
3) How to create a replacement order?
4) How do I edit an order (including recipient details)?
5) What is an order status?
6) How to manage on backorders?
7) How to split an order?
Delivery
1) What is a "Not Scanned by carrier" order?
2) How to raise a claim?
Returns
1) How to generate a return label?
7) How to split an order?
Delivery
1) What is a "Not Scanned by carrier" order?
2) How to raise a claim?
Returns
1) How to generate a return label?
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